+++rep woofer and the staff team were very resourceful and helped me through the whole process, expect it to take 1.5 days average to get out of the ordinary problems solved, or if you fail to fully articulate your issue, make sure to ask questions if you are unsure of something, it may take longer, but its worth it to do it right the first time than the third or fourth in case it makes it even more complicated, they are with you till the end and will not give up on you. keep in mind if you want to unwoof, its not worth it unless it messes up your system to where you cant use it, additionally, make sure you are within your 30 day unwoof period, otherwise they will not unwoof your system. the product itself is very easy to use if you follow the instructions, be sure to ask for help if you need it better explained to you. the community can help you out as well if needed. product is working very well despite the first couple false starts due to windows updates, and not knowing how to actually flash my bios initially, but after that, i havent been banned for 7 days + which means im in the safe zone. lifetime is really what to buy if you want the best value, if you get banned because woofer didn't work correctly, you probably messed something up, so its easy to retry again by rewoofing instantly that same minute instead of having to wait 3 days to rewoof again, leaving you detected and unable to play valorant immediately. all in all, this service is not shady in the least, and has excellent support staff to help you, and they know the ins and outs of their product if you talk to the right people, they got you covered, just follow their instructions and you are all set to play whatever game you want without worry!